Terms of service
TERMS & CONDITIONS
Last updated: 11 April 2026
Welcome to Vault Haven. These Terms & Conditions apply to your use of our website and any purchases made through our store. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.
1. ABOUT VAULT HAVEN
Vault Haven is an Australian online store selling collectibles, including trading cards, toys, and coins.
If you have any questions about these Terms, your order, or our website, please contact us using the details at the bottom of this page.
2. USE OF THIS WEBSITE
You agree to use this website only for lawful purposes. You must not misuse our website, interfere with its operation, attempt unauthorised access, or use the website in a way that may harm Vault Haven or other users.
We may suspend or restrict access to the website if we believe it is being misused.
3. PRODUCTS
We do our best to ensure that product descriptions, images, prices, and availability are accurate. However, product colours and packaging may vary slightly from what appears on your screen.
Some collectible items may have minor packaging wear, print variation, shelf wear, or manufacturer imperfections. Please read product descriptions carefully before purchasing.
We reserve the right to update, change, or discontinue products at any time without notice.
4. ORDERS
When you place an order, you are making an offer to buy a product from Vault Haven.
We may accept or decline any order for reasons including product availability, pricing errors, payment issues, order limits, or suspected fraud.
If your order is accepted, you will receive an order confirmation. If we cancel an order after payment has been received, we will refund the amount paid for that order.
5. PRICING AND PAYMENT
All prices on our website are listed in Australian Dollars (AUD).
Prices may change at any time without notice. Shipping charges, if applicable, will be shown at checkout before you complete your purchase.
We accept payment methods made available at checkout through our secure payment providers. You agree to provide current, complete, and accurate billing and payment information.
6. SHIPPING AND DELIVERY
We ship within Australia to selected metro and serviceable areas.
Shipping availability and costs may depend on your postcode and will be shown at checkout.
Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, weather events, or other causes outside our control.
If your order includes bulky and regular items, they may be shipped separately and you may receive more than one tracking number.
7. RETURNS, REFUNDS AND AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian law. If a product has a major problem, you may be entitled to a replacement, refund, or compensation. If the problem is minor, we may offer a repair, replacement, or refund, as appropriate.
Any change-of-mind returns are subject to our Refund Policy.
8. INTELLECTUAL PROPERTY
All content on this website, including text, logos, branding, images, graphics, and design, is owned by or licensed to Vault Haven.
You must not copy, reproduce, distribute, modify, or use any content from this website without our prior written permission.
9. THIRD-PARTY SERVICES
Our store is hosted on Shopify and may use third-party services such as payment gateways, shipping providers, analytics tools, and marketing platforms.
We are not responsible for the content, policies, or actions of third-party websites or services.
10. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you understand that some of your information may also be processed by Shopify and other service providers to help us operate the store and fulfil your order.
11. LIABILITY
To the extent permitted by law, Vault Haven is not liable for any indirect, incidental, or consequential loss arising from your use of this website or from products purchased through the website.
Nothing in these Terms excludes any liability that cannot be excluded under Australian law.
12. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time by publishing the revised version on this page.
The updated Terms will apply from the date they are posted on the website.
13. GOVERNING LAW
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes relating to these Terms or your use of this website will be subject to the courts of New South Wales.
14. CONTACT DETAILS
Vault Haven
Email: support@vaulthaven.com.au