Refund policy

Return Policy – VaultHaven

At VaultHaven, we want you to receive exactly what you expect. If there’s an issue with your order, we’re here to help.

We accept returns within 14 days of delivery only if an item is faulty, damaged, or not as described. To be eligible, items must be unused, in original packaging, and include proof of purchase (such as your order confirmation).

As an online-only store, we do not accept returns for a change of mind.

All return requests must be submitted online by contacting us via:

Email: support@vaulthaven.com.au
Contact Form: Contact Us Form

Please include your order number, a description of the issue, and photos if applicable. Our team will respond within 1–2 business days with return instructions if your request is approved.

Refund Policy – VaultHaven

Once your return request is approved, we will guide you through the return process.

If the item is confirmed to be faulty, damaged, or incorrect, VaultHaven will cover the return shipping costs. After we receive and inspect the item, a refund will be issued to your original payment method.

Refunds are typically processed within 3–7 business days, depending on your bank or payment provider.

Please note:

We reserve the right to decline refunds if items do not meet return conditions
Items damaged due to misuse, mishandling, or normal wear and tear are not eligible